談(tan)論物業安保服務標準？

　　員(yuan)工(gong)(gong)(gong)(gong)(gong)在(zai)(zai)(zai)(zai)開始工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)之前(qian)(qian)應(ying)(ying)(ying)(ying)該(gai)(gai)做(zuo)什么(me)(me)？員(yuan)工(gong)(gong)(gong)(gong)(gong)應(ying)(ying)(ying)(ying)仔(zi)細(xi)檢(jian)查(cha)自己的(de)(de)(de)服裝、外(wai)表和儀表，佩戴好(hao)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)證、攜(xie)帶(dai)對講(jiang)機(ji)等必備(bei)用品。員(yuan)工(gong)(gong)(gong)(gong)(gong)接(jie)(jie)(jie)管(guan)公(gong)司后該(gai)(gai)怎么(me)(me)辦？員(yuan)工(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)物(wu)業(ye)(ye)(ye)(ye)保(bao)(bao)(bao)安(an)部門接(jie)(jie)(jie)管(guan)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)時(shi)(shi)，應(ying)(ying)(ying)(ying)認(ren)真做(zuo)好(hao)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)交(jiao)(jiao)(jiao)(jiao)(jiao)接(jie)(jie)(jie)制(zhi)度，按規定(ding)進(jin)(jin)行(xing)輪班(ban)(ban)(ban)(ban)(ban)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)檢(jian)查(cha)，詢(xun)問(wen)(wen)最終改造及(ji)需(xu)要(yao)(yao)(yao)(yao)(yao)解(jie)(jie)(jie)決的(de)(de)(de)問(wen)(wen)題、存在(zai)(zai)(zai)(zai)的(de)(de)(de)問(wen)(wen)題，必須詢(xun)問(wen)(wen)情況，做(zuo)好(hao)收貨工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)，充分了解(jie)(jie)(jie)轉讓簽字后的(de)(de)(de)地(di)點。物(wu)業(ye)(ye)(ye)(ye)保(bao)(bao)(bao)安(an)服務，當工(gong)(gong)(gong)(gong)(gong)人(ren)(ren)(ren)(ren)(ren)解(jie)(jie)(jie)雇(gu)(gu)他(ta)們(men)(men)的(de)(de)(de)時(shi)(shi)候，應(ying)(ying)(ying)(ying)該(gai)(gai)做(zuo)些什么(me)(me)，在(zai)(zai)(zai)(zai)他(ta)們(men)(men)被解(jie)(jie)(jie)雇(gu)(gu)之前(qian)(qian)，他(ta)們(men)(men)應(ying)(ying)(ying)(ying)該(gai)(gai)做(zuo)好(hao)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)記(ji)錄(lu)(lu)，做(zuo)好(hao)交(jiao)(jiao)(jiao)(jiao)(jiao)接(jie)(jie)(jie)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)和下(xia)一篇文章，聯合檢(jian)查(cha)他(ta)們(men)(men)的(de)(de)(de)繼承人(ren)(ren)(ren)(ren)(ren)職(zhi)位(wei)，帳戶(hu)(hu)與(yu)(yu)楚繼承人(ren)(ren)(ren)(ren)(ren)，貨物(wu)交(jiao)(jiao)(jiao)(jiao)(jiao)接(jie)(jie)(jie)清(qing)楚，經(jing)過繼承人(ren)(ren)(ren)(ren)(ren)的(de)(de)(de)簽字批準，才能(neng)解(jie)(jie)(jie)雇(gu)(gu)。移交(jiao)(jiao)(jiao)(jiao)(jiao)人(ren)(ren)(ren)(ren)(ren)員(yuan)辦理(li)(li)的(de)(de)(de)，應(ying)(ying)(ying)(ying)當在(zai)(zai)(zai)(zai)移交(jiao)(jiao)(jiao)(jiao)(jiao)前(qian)(qian)報上(shang)級領(ling)(ling)導(dao)(dao)批準，否(fou)(fou)則(ze)(ze)應(ying)(ying)(ying)(ying)當在(zai)(zai)(zai)(zai)下(xia)崗(gang)前(qian)(qian)處理(li)(li)移交(jiao)(jiao)(jiao)(jiao)(jiao)人(ren)(ren)(ren)(ren)(ren)員(yuan)。輪班(ban)(ban)(ban)(ban)(ban)時(shi)(shi)，如果(guo)(guo)接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)(ban)人(ren)(ren)(ren)(ren)(ren)不(bu)在(zai)(zai)(zai)(zai)崗(gang)位(wei)上(shang)，要(yao)(yao)(yao)(yao)(yao)做(zuo)什么(me)(me)，要(yao)(yao)(yao)(yao)(yao)輪班(ban)(ban)(ban)(ban)(ban)，如果(guo)(guo)接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)(ban)人(ren)(ren)(ren)(ren)(ren)不(bu)在(zai)(zai)(zai)(zai)崗(gang)位(wei)上(shang)，應(ying)(ying)(ying)(ying)及(ji)時(shi)(shi)通(tong)知輪班(ban)(ban)(ban)(ban)(ban)領(ling)(ling)導(dao)(dao)，由輪班(ban)(ban)(ban)(ban)(ban)領(ling)(ling)導(dao)(dao)與(yu)(yu)接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)(ban)人(ren)(ren)(ren)(ren)(ren)協商，做(zuo)好(hao)接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)(ban)人(ren)(ren)(ren)(ren)(ren)安(an)排，確保(bao)(bao)(bao)及(ji)時(shi)(shi)交(jiao)(jiao)(jiao)(jiao)(jiao)接(jie)(jie)(jie)。接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)(ban)人(ren)(ren)(ren)(ren)(ren)不(bu)到位(wei)時(shi)(shi)，執(zhi)行(xing)職(zhi)務的(de)(de)(de)人(ren)(ren)(ren)(ren)(ren)員(yuan)不(bu)得(de)擅自離(li)職(zhi)。如果(guo)(guo)崗(gang)位(wei)上(shang)有(you)(you)(you)任何問(wen)(wen)題，應(ying)(ying)(ying)(ying)該(gai)(gai)調動員(yuan)工(gong)(gong)(gong)(gong)(gong)。如果(guo)(guo)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)上(shang)有(you)(you)(you)任何問(wen)(wen)題，轉移應(ying)(ying)(ying)(ying)該(gai)(gai)暫(zan)停(ting)。交(jiao)(jiao)(jiao)(jiao)(jiao)接(jie)(jie)(jie)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)主(zhu)(zhu)(zhu)(zhu)要(yao)(yao)(yao)(yao)(yao)由接(jie)(jie)(jie)班(ban)(ban)(ban)(ban)(ban)人(ren)(ren)(ren)(ren)(ren)負(fu)責，交(jiao)(jiao)(jiao)(jiao)(jiao)接(jie)(jie)(jie)人(ren)(ren)(ren)(ren)(ren)員(yuan)要(yao)(yao)(yao)(yao)(yao)做(zuo)好(hao)協助工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)，問(wen)(wen)題解(jie)(jie)(jie)決后，交(jiao)(jiao)(jiao)(jiao)(jiao)接(jie)(jie)(jie)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)才能(neng)繼續進(jin)(jin)行(xing)。如何做(zuo)好(hao)交(jiao)(jiao)(jiao)(jiao)(jiao)接(jie)(jie)(jie)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)時(shi)(shi)的(de)(de)(de)安(an)全(quan)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)？在(zai)(zai)(zai)(zai)過渡期內，雙方要(yao)(yao)(yao)(yao)(yao)共同做(zuo)好(hao)崗(gang)位(wei)管(guan)理(li)(li)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)，一手(shou)交(jiao)(jiao)(jiao)(jiao)(jiao)接(jie)(jie)(jie)，一手(shou)把(ba)關，避免崗(gang)位(wei)安(an)全(quan)管(guan)理(li)(li)真空現(xian)象。如果(guo)(guo)發(fa)現(xian)有(you)(you)(you)外(wai)部中間(jian)人(ren)(ren)(ren)(ren)(ren)騷(sao)擾(rao)房東怎么(me)(me)辦？如果(guo)(guo)雇(gu)(gu)員(yuan)發(fa)現(xian)有(you)(you)(you)外(wai)間(jian)中介人(ren)(ren)(ren)(ren)(ren)或(huo)營業(ye)(ye)(ye)(ye)員(yuan)騷(sao)擾(rao)業(ye)(ye)(ye)(ye)主(zhu)(zhu)(zhu)(zhu)或(huo)租(zu)客，他(ta)應(ying)(ying)(ying)(ying)檢(jian)查(cha)情況，并在(zai)(zai)(zai)(zai)業(ye)(ye)(ye)(ye)主(zhu)(zhu)(zhu)(zhu)確認(ren)安(an)全(quan)后才離(li)開。否(fou)(fou)則(ze)(ze)，他(ta)應(ying)(ying)(ying)(ying)停(ting)止(zhi)騷(sao)擾(rao)，并勸喻有(you)(you)(you)關人(ren)(ren)(ren)(ren)(ren)士離(li)開社(she)區(qu)。如果(guo)(guo)顧客想在(zai)(zai)(zai)(zai)銷售(shou)辦公(gong)室拍(pai)照，他(ta)們(men)(men)應(ying)(ying)(ying)(ying)該(gai)(gai)停(ting)下(xia)來(lai)禮(li)貌地(di)問(wen)(wen)為(wei)什么(me)(me)。如果(guo)(guo)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)原因確實需(xu)要(yao)(yao)(yao)(yao)(yao)拍(pai)照，領(ling)(ling)班(ban)(ban)(ban)(ban)(ban)應(ying)(ying)(ying)(ying)及(ji)時(shi)(shi)與(yu)(yu)銷售(shou)人(ren)(ren)(ren)(ren)(ren)員(yuan)聯系，在(zai)(zai)(zai)(zai)征(zheng)得(de)同意的(de)(de)(de)情況下(xia)可以進(jin)(jin)行(xing)，否(fou)(fou)則(ze)(ze)必須停(ting)止(zhi)。保(bao)(bao)(bao)安(an)員(yuan)應(ying)(ying)(ying)(ying)耐(nai)心(xin)聆聽顧客的(de)(de)(de)要(yao)(yao)(yao)(yao)(yao)求，并在(zai)(zai)(zai)(zai)有(you)(you)(you)需(xu)要(yao)(yao)(yao)(yao)(yao)時(shi)(shi)作(zuo)(zuo)(zuo)(zuo)好(hao)記(ji)錄(lu)(lu)。如果(guo)(guo)在(zai)(zai)(zai)(zai)員(yuan)工(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)區(qu)域內無法做(zuo)到這一點，他(ta)們(men)(men)應(ying)(ying)(ying)(ying)該(gai)(gai)向(xiang)當班(ban)(ban)(ban)(ban)(ban)領(ling)(ling)導(dao)(dao)匯(hui)報，并向(xiang)客戶(hu)(hu)解(jie)(jie)(jie)釋(shi)情況。與(yu)(yu)其他(ta)同事跟進(jin)(jin)處理(li)(li)客戶(hu)(hu)要(yao)(yao)(yao)(yao)(yao)求。如果(guo)(guo)業(ye)(ye)(ye)(ye)主(zhu)(zhu)(zhu)(zhu)或(huo)租(zu)客對違(wei)反本(ben)區(qu)規章制(zhi)度提出質疑，值班(ban)(ban)(ban)(ban)(ban)人(ren)(ren)(ren)(ren)(ren)員(yuan)應(ying)(ying)(ying)(ying)耐(nai)心(xin)地(di)向(xiang)業(ye)(ye)(ye)(ye)主(zhu)(zhu)(zhu)(zhu)或(huo)租(zu)客介紹有(you)(you)(you)關政策和規定(ding)，了解(jie)(jie)(jie)顧客的(de)(de)(de)意見，并執(zhi)行(xing)本(ben)區(qu)的(de)(de)(de)規章制(zhi)度。如果(guo)(guo)客戶(hu)(hu)堅持或(huo)違(wei)反區(qu)域管(guan)理(li)(li)規定(ding)，保(bao)(bao)(bao)安(an)人(ren)(ren)(ren)(ren)(ren)員(yuan)應(ying)(ying)(ying)(ying)勸阻，并立即向(xiang)值班(ban)(ban)(ban)(ban)(ban)主(zhu)(zhu)(zhu)(zhu)管(guan)、主(zhu)(zhu)(zhu)(zhu)管(guan)和經(jing)理(li)(li)報告。